PRIVACY POLICY

PRIVACY NOTICE When you shop on www.sophilou.com, we require information to process your order, ensure safe and secure delivery, and to make your visit to the website a more enjoyable shopping. When using our webshop, your personal information is required. Because we understand that privacy is a delicate matter, we handle your information with the utmost care. We will not provide any personal data to third parties without your knowledge and permission.  

WHEN YOU ORDER
We need the following information to process orders: ·      
Name and address ·      
Email address ·      
Telephone number ·      
Billing address ·      

Payment details   We process your personal data for the following purposes: – To handle your payment – To carry out our services and deliver goods to you – To inform you about our services, products and changes to our services and products – To prevent and detect fraud against either you or Studio Elsien Gringhuis – To communicate with you via email or phone.  

YOUR  INFORMATION
We do not, and will not, sell or share any of your personal data to any third party. However, we share your data with our partners if necessary to provide services to you in fulfilling your orders. This may include us passing your information to delivery companies and to payment service providers that process your payment to us, recognized credit checking agencies and/or credit card companies to assess your credit authorisation. Any data we collect is used by us to help make the shopping experience on our website as enjoyable as possible, improve any future shopping experiences, and to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or post, but only if you have registered with us for such information and we will cease to do so if you inform us that would not like to receive such information. We reserve the right to pass your data to law enforcement or other third parties, necessary by applicable law or your failure to comply with law or our terms and conditions. Finally, we may also collect anonymous details about visitors to the website for the purposes of statistics or reporting purposes. To measure and analyse how our customers use the site, to improve both its functionality and your shopping experience, we use Google Analytics software to collect information. We have a processing agreement with Google and your IP-address is masked and information will not be shared with Google. We do not use any other Google services in combination with Google Analytics. You can opt out of Google Analytics here. By using our website, you agree to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept in line with the General Data Protection Regulation (GDPR).  

DATA STORAGE
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access your account on our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you. If we have sent you an invoice we will keep your information stored for the mandatory  period of 7 years (for tax purposes). For e-mail marketing we have a processing agreement with Mailchimp. Your information will not be shared with Mailchimp, but Mailchimp is used for data storage and as a mailing tool.  

YOUR RIGHTS Your rights include the following:

• The right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; • The right to request that we delete your data
• The right to opt out of any marketing communications that we may send you.

If you wish to unsubscribe from any postal, telephone or email communications from us or exercise any other of the above rights please contact us at: info@sophilou.com

– The right to stop direct marketing messages, which you can do by following; click the unsubscribe link at the bottom of our newsletter
– The right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority If you want to exercise your rights, have a complaint, or just have questions, please contact us.  

Third party sites This Website contains links to other websites and social media services operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy.            

COOKIES
We use cookies when you visit our site. A cookie is a small data file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.
Sophi Lou uses functional, analytical and tracking cookies. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content.For detailed information on the cookies we use and the purposes for which we use them see our Cookie Notice.  

CHANGES
Changes to this Privacy Statement, We reserve the right to modify this statement at all times.

CONTACT US
Sophi Lou takes the protection of your data seriously and takes appropriate measures to abuse to prevent loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or if there are indications of abuse, please contact us: info@sophilou.com

SOPHI LOU
Witte Paal 302
1742LD Schagen The Netherlands
info@sophilou.com

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SOPHI LOU STUDIO ZWOLLE
Esdoornstraat 3
8021 WB Zwolle

SOPHI LOU STUDIO SCHAGEN
Witte Paal 302
1742 LD Schagen

CONTACTinfo@sophilou.com