For all questions regarding your webshop order, you can send an email to: info@sophilou.com.
We will get back to you as soon as possible.  

Witte Paal 302
1742 LD Schagen (The Netherlands)     

Sophi Lou is registered with the Zwolle chamber of commerce with number 71900306 and vat number NL8588.95.341B01. These general agreements and conditions shall apply to all purchase and sales agreements done by SOPHI LOU and its customers through www.sophilou.com and all it’s sub-domains. By placing an order at Sophi Lou’s webshop the customer accepts the terms and conditions. Sophi Lou cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Sophi Lou may at any time change the content of the site. We will do our very best to show the right colours on our webshop.  

All prices are in Euro’s, including Dutch VAT at 21% and excluding shipping costs. We accept payments through ideal (Netherlands), Paypal (international) and bank account. After placing your order, you will receive an automatically generated confirmation by e-mail.  

NL: Free shipping from €100
EU countries: Free shipping from €250
If your order is less then €250 we will charge €10,-  

Please note that Sophi Lou does not take responsibility for any delays to orders due to customs clearance or payment transaction delays.  

Please be aware that we cannot deliver to post office boxes.  

During 10 working days following the delivery of your order, you may request the refund of items. A return must be applied following the return procedure, otherwise the refund can be delayed. The articles must be delivered at the Witte Paal 302, 1724LD Schagen (Netherlands) within 7 days after the request. The goods must be returned to us in perfect condition. Returns will only be accepted if all labels are attached and intact. We cannot accept returns where labels have been removed. After 10 working days Sophi Lou assumes that the customer has accepted the order. Shipping charges on returned merchandise are at the customer’s expense. We advise you to provide the return shipment with a tracking number. Sophi Lou is not responsible for any damage, theft or loss. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will be made within 30-day period following delivery. Items can only be returned to Witte Paal 302, 1724LD Schagen (Netherlands) Customised orders are not returnable.  

Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order. Please read our full privacy statement.  

In case of force majeure Sophi Lou has the right to cancel the contract between Sophi Lou and the customer. A force majeure is a severe company impediment at Sophi Lou or transport stagnation.  

Any and all material to be found on the pages of www.sophilou.com is protected by copyright laws. It may not be used for any purpose whatsoever without obtaining our explicit written permission in advance.  

This website and all its sub domains are intellectual property of Sophi Lou. Nothing may be copied or used without permission of Eva Zonneveld and Dorien Bolhuis.   The colours on your screen can be different than the original product. This will depend of your settings of your computer. We will do our very best to show the right colours on our webshop.

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Esdoornstraat 3
8021 WB Zwolle

Witte Paal 302
1742 LD Schagen